Configure fulfillment options

Overview

Fulfillment tells buyers how they will receive a baton after checkout. Choose the methods that match the actual deliverables, then make every timing, location, and responsibility clear before publishing.

Digital Delivery

Use digital delivery when the buyer should receive files, links, notes, protected assets, or versioned downloads in their Library. Make sure previews do not reveal the original asset and that item names explain what will unlock after purchase.

Fulfillment Matrix

| Baton type | Good fit | Watch | | --- | --- | --- | | Digital only | Files, links, notes, licenses, and protected downloadable assets | Expiring links, missing files, version changes, and access revocation | | Physical only | Shipping, local pickup, or local delivery for tangible items | Inventory counts, handoff timing, tracking, missed pickup, and proof of delivery | | Hybrid | Immediate digital access plus later physical fulfillment | Separate timelines, partial refunds, and buyer expectations for each part |

> [!TIP] > If a hybrid baton unlocks digital access before physical handoff, describe both timelines in the listing and package copy.

Shipping

Use shipping when a physical item must be mailed inside the United States. Add accurate item details, package expectations, handling notes, and any limits such as unavailable regions or unsupported address types.

Address Restrictions

Before publishing a shippable baton, confirm U.S. service area limits, PO Box handling, fragile item requirements, and any carrier limits that could prevent delivery.

Local Pickup

Use local pickup when the buyer should collect the item from an agreed location. Set expectations for pickup timing, identity checks, pickup codes, no-shows, and rescheduling.

Local Delivery

Use local delivery when the seller coordinates handoff inside a service area. Keep radius, availability, delivery timing, proof of delivery, and missed-delivery expectations clear.

Hybrid Batons

Hybrid batons combine digital access with physical fulfillment. The buyer may receive digital files immediately while a physical item is shipped, picked up, or delivered later. Keep both timelines visible so neither part feels like an afterthought.

Common Questions

<details id="shipping-digital-delivery-faq"> <summary>Can one baton combine shipping and digital delivery?</summary>

Yes. Use a hybrid baton when the buyer should receive digital files or links through their Library and a physical item through shipping, pickup, or local delivery. Make both timelines clear before checkout so buyers understand what unlocks immediately and what arrives later. </details>

Before Publishing

Review every enabled method and remove anything you cannot reliably fulfill. If a package changes what the buyer receives, make sure package inventory and fulfillment copy stay consistent.

> [!WARNING] > Do not enable shipping, pickup, or local delivery unless the seller can complete that method for the buyer's region and timeline.